Contact & Grievance
How to reach JobCompanion for support, privacy requests, safety reports, and formal grievances.
General Support
For general questions, technical issues, feature requests, or account help, contact our support team:
General Support
Technical issues, account questions, feature feedback
When contacting support, please include:
- Your account email address
- A clear description of the issue or question
- Steps to reproduce the issue (for technical bugs)
- Screenshots or error messages if applicable
Privacy Requests
For privacy-related requests including data access, correction, deletion, or portability, contact our privacy team:
Privacy Requests
Data access, deletion, correction, portability requests
How to Submit a Privacy Request
Email us with subject line: "Privacy Request — [Type]" (e.g., "Privacy Request — Data Deletion")
Include in your email:
- Your full name and account email address
- The type of request (access, deletion, correction, portability)
- Specific data you are requesting action on (if applicable)
- Your preferred contact method for follow-up
Identity Verification
To protect your privacy, we will verify your identity before processing any privacy request. We may ask you to confirm details associated with your account.
See our full Privacy Policy and Data Retention Policy for more details on your rights.
Grievance Reporting
If you have a formal grievance about JobCompanion's practices, policies, or conduct, you can submit a grievance report:
Grievance & Safety Reports
Policy violations, safety concerns, formal complaints
What Qualifies as a Grievance
- Suspected violations of our Terms & Conditions or Acceptable Use Policy
- Safety concerns about platform features or automation behavior
- Complaints about how your data has been handled
- Reports of fraudulent job listings or suspicious employer activity
- Intellectual property infringement claims
- Complaints about account suspension or enforcement actions
- Any formal complaint about JobCompanion's conduct
Grievance Process
- Submit your grievance via email with a clear description of the issue
- We will acknowledge receipt within 2 business days
- A member of our team will investigate and respond within 15 business days
- If additional information is needed, we will contact you
- You will receive a written response with our findings and any actions taken
Response Expectations
| Request Type | Acknowledgment | Resolution |
|---|---|---|
| General Support | 1–2 business days | 2–5 business days |
| Technical Bug Report | 1 business day | 5–10 business days |
| Privacy Request | 2–3 business days | 30 days (legal requirement) |
| Data Deletion Request | 2–3 business days | 30 days |
| Grievance Report | 2 business days | 15 business days |
| IP Infringement Notice | 3 business days | 10 business days |
| Account Suspension Appeal | 2 business days | 10 business days |
Response times are targets, not guarantees. During high-volume periods or complex investigations, resolution may take longer. We will keep you informed of any delays.
Escalation
If you are not satisfied with our response to a grievance or privacy request, you may:
- Request escalation to a senior team member by replying to our response email
- Contact your local data protection authority (for GDPR-related complaints in the EU)
- Seek independent legal advice
We are committed to resolving all complaints fairly and transparently. If you believe we have not adequately addressed your concern, please let us know and we will make every effort to find a satisfactory resolution.
Quick Contact Summary